Shipping policy
Thank you for shopping with Kivora Pets.
Order Processing
Orders are typically processed within 1–3 business days after being placed. Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Times
Most orders arrive within 4–14 business days.
Please note that shipping times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other factors outside of our control.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Kivora Pets is not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided at checkout.
Questions
If you have any questions regarding your order or shipping status, please contact us at:
We aim to respond within 1–2 business days.