Refund policy

At Kivora Pets, we want you and your dog to love every purchase.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To initiate a return, please contact us with your order number and reason for return.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process the refund.

Non-Returnable Items

For hygiene and safety reasons, items that have been used by pets may not be eligible for return unless they arrive damaged or defective.

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Contact Us

If you have any questions regarding your order, please contact our support team and include your order number so we can assist you promptly.